Its 5:45am, the dawn is breaking outside and we are in the office doing our last minute checks. In 2 hours Warid Congo will open its doors in a new country and become part of the commercial operations running in Pakistan, Bangladesh & Uganda.
There are many times when I thought that we will never get here just like many other times when I thought we were so close that I could reach out and touch it. I guess even with one's best efforts one has to count on a lot of faith and hope to get through life.
This also marks a change for me as what started as "my project" is now "my operation". And I am looking forward to working with the other members of the management team to make a difference.
UPDATE: 4pm
WOW! What a response! We are overwhelmed - both in Brazzaville & Pointe Noire. The business centres opened at 8am and within 30 minutes we had a queue of people wanting to come in to buy the SIMs. And even now the queue is there. Moreover, its like the whole company has come together for one purpose - to delight the customer. We have people from IT, Engineering, HR working on crowed control and helping people to fill forms. Inside the business centres the sales, customer services and finance teams are running around to serve the customer. Sweets baskets are being filled, fizzy drinks are bring served to the people who have been queuing in the heat and you see lots of smiles all around. And to make my day... the numbers are looking great! Alhumdullah!
See for yourself:
Let's pray that this is the beginning of something great.. Ameen!
There are many times when I thought that we will never get here just like many other times when I thought we were so close that I could reach out and touch it. I guess even with one's best efforts one has to count on a lot of faith and hope to get through life.
This also marks a change for me as what started as "my project" is now "my operation". And I am looking forward to working with the other members of the management team to make a difference.
UPDATE: 4pm
WOW! What a response! We are overwhelmed - both in Brazzaville & Pointe Noire. The business centres opened at 8am and within 30 minutes we had a queue of people wanting to come in to buy the SIMs. And even now the queue is there. Moreover, its like the whole company has come together for one purpose - to delight the customer. We have people from IT, Engineering, HR working on crowed control and helping people to fill forms. Inside the business centres the sales, customer services and finance teams are running around to serve the customer. Sweets baskets are being filled, fizzy drinks are bring served to the people who have been queuing in the heat and you see lots of smiles all around. And to make my day... the numbers are looking great! Alhumdullah!
See for yourself:
Let's pray that this is the beginning of something great.. Ameen!
